Welcome to the ExpoAlert Client Area
The following is basic information on how the ExpoAlert system works, along with all the knowledge needed to use it to its fullest.
For the Business clients
ExpoAlert Setup Walkthrough
Step 1 - Sign Up
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Download and open the ExpoAlert App.
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Select “Create an Account.”
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Add all necessary credentials.
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Sensors will be uploaded to your account within 24 hours.
Step 2 - Wi-Fi Connection
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Turn on the sensor and wait for the green light (wait about 30 seconds).
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Click the “+” icon in the app.
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Select the desired sensor.
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Type the Wi-Fi Network and password.
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The green light on the sensor will turn off upon successful connection.
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If the green light does not turn off, turn the sensor off and on again.
Step 3 - Use (Lock/Unlock Sensor)
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Place the item on the sensor.
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Select the desired sensor.
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Press "Lock" or "Unlock".
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Insert PIN.
Step 3 - Use (Stop alarm)
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Receive Notification.
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Press “Stop Alarm.”
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Insert PIN.
General user guide
ExpoAlert is the first system that allows you to monitor your products in real time, providing constant control in terms of both safety and performance. With ExpoAlert, you can know exactly when a product is lifted or removed, allowing you to accurately track interactions within your location. This helps you improve product management and prevent theft or unauthorized access.
With ExpoAlert, it is possible:
- Lock and unlock a product through the app.
- Monitoring the status of an item.
- View activities in the event register.
- Manage user access to items.
- Analyze data and information.
The green light on the sensor indicates that the device is ready to connect to Wi-Fi. The green LED lights up when the device is turned on and needs to be connected to the Wi-Fi network. The green LED will remain on until the “correct” credentials are entered and the device connects to a Wi-Fi network.
During use: If the green LED lights up, it means the Wi-Fi connection has been interrupted and the device needs to be reconnected to the network.
The yellow light, located on the far left, indicates that the device is charging. If the yellow LED is flashing, it means that the battery charge status is above 75%.
The purple LED, located on the far right, will light up when the device loses connection with the Wi Fi network. After about 30 seconds of failed reconnection attempts, the device will turn on the purple LED and, if provided, activate the buzzer for 10 seconds with an interval of 120 seconds. This cycle will continue until the device is manually turned off and on again via the switch. Following the restart, the purple LED will not turn on, but the green LED will.
The red light on the sensor lights up when the device is in lock mode and detects unauthorized removal of a product. The red LED turns off automatically when the alarm is deactivated via the app.
Troubleshooting
Turn the sensor off and on again using the ON/OFF switch located under the device. The green light will turn off within a maximum of 30 seconds.
Check that you are connected to a private Wi-Fi network, with a defined name and password. The ExpoAlert system may not work properly on corporate Wi-Fi networks, which may be subject to interference or limitations.
FAQ
ExpoAlert Business can be used anywhere, as long as a Wi-Fi network is available. It is easily deployed in luxury boutiques, pop-up stores, trade shows, exhibitions, events and many other contexts, offering a versatile solution for securing assets and protecting luxury environments.
The system guarantees the reliability of products weighing 10 grams and more. You can therefore use the sensor to monitor a wide range of goods, from the lightest to the heaviest.
Real-time security means that any attempt to steal valuable products is immediately reported to your or surveillance personnel's mobile phone, allowing for timely intervention to prevent theft before it's too late.
Absolutely not! ExpoAlert is carefully designed to ensure maximum security without compromising the aesthetics of your products. Thanks to a customized design, the sensor not only keeps the object secure but also enhances its appearance without interfering with its visual presentation.
No, the sensor does not require any wiring. It is light and convenient to move.
Each client advisor has a unique PIN, enabling quick and easy access to the displayed asset without triggering the alarm.
Recharging the sensor depends on its use. With average use, the sensor lasts around 200 days.
Certainly! ExpoAlert's unique PIN provides you with detailed information on who and when accesses your products. You can easily identify the last person who accessed a particular item, using this information to detect suspicious behavior and prevent internal theft.
